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Shipping & Returns

What delivery options do you offer?

The default shipping option for all orders being shipped within Europe is ground transportation. Please note that some destinations do not have a ground shipping option due to their location.

All other International Orders: for all other destinations, we offer an International Economy and/or International Priority shipping option depending on location.

How do you calculate estimated delivery dates?

Delivery times will vary based on your area. Beds take approximately 4 to 6 weeks. All in-stock items are delivered within 7-10 business days (2-4 days in France).

How are shipping costs calculated?

Shipping costs are calculated based on the undiscounted total amount of your order before any taxes have been applied, except for Mattress & Base Sets* which have separate shipping costs associated with them.

Please note that all prices include VAT.

Zone 1 France, Monaco.
Zone 2 Austria, Belgium, Germany, Italy, Ireland, Northern Ireland, Luxembourg, Netherlands, Portugal, Spain, United Kingdom.
Zone 3 Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Sweden.
Zone 4 Norway, Switzerland.

Charges may apply for deliveries to islands (e.g. Isle of Ré, Canary Islands, Balearic islands, etc.).

Additional surcharges may apply to remote areas. Customer service will contact you before delivery if additional surcharges will apply.

The beds and mattresses have specific delivery costs depending on the delivery country, as indicated below:


For other countries of delivery, please contact our Customer Service at +33 1 41 51 54 25 for a quote.

* Delivery and Set-up fees
** All duties and taxes are the responsibility of the recipient and will be assessed upon delivery.


Return Policy

What is your return policy?

The retraction period is fourteen (14) days, from the day after receipt of the item. Items are accepted for refund or exchange if returned in their original packaging in new/saleable condition within thirty (30) days from the day after receipt of the item. A refund or exchange will be made to the purchaser upon request.

Are there any items that are non-returnable?

Beds, pillows and opened bedding are not accepted for returns or exchange. Used or laundered bedding, towels and robes are not returnable.

How can I return an item?

For items being sent to our Returns department, please be sure to send your item by insured, traceable mail. This service is offered by UPS, FedEx, DHL, TNT and other carriers. Please include a copy of the invoice and a note with your address and daytime phone number together with your instructions and send to:

ibis Store
eCommerce Logistique
ZAE du Bac des Aubins
Rue de la Tourniole
Bâtiment 2, cellule H
95820 Bruyères-sur-Oise
FRANCE

Please note that for bedding products, returns are subject to prior agreement with our customer service department. For more information, please refer to our Standard Terms of Sale or contact us via email or call our customer service department Monday - Friday, 8:00 a.m. to 7:00 p.m. CET at +33 1 41 51 54 25 (Europe).

International Shipping

What countries do you ship to?

We currently offer shipping to most International destinations.

How are shipping costs calculated?

We offer shipping to most International shipping destinations. If your country is not listed in the country zone table, please contact our customer service department Monday through Friday, 8:00 a.m. - 7:00 p.m. CET at +33 1 41 51 54 25 (Europe).

Duties & Taxes

All duties and taxes are the responsibility of the recipient and will be assessed upon delivery.